Claim verification service

Shipment auditing for all

Government, Large enterprises and small businesses use Billing Add-on.

No credit card or software download required.

Monitoring claims and validating credits delivered back to shipping accounts.

Billing Add-on’s claim verification service tracks all refund claims through every step of the claim review process performed by FedEx® and UPS®.

The refund credits secured are reconciled back to specific shipments and the actions taken by Billing Add-on to secure refund credits on those shipments.

Easy to read dashboards showcase the actions taken to reclaim refunds and the amount of refund credits secured.

Billing Add-on does all the work in tracking claims and refund credits for you and reports on the savings delivered.

Information you can count on

Billing Add-on tracks submitted claims and processes refund credits delivered by FedEx® and UPS® back to your accounts automatically.

Accurate tracking of refund credits

Overview

Billing Add-on tracks claims submitted by Billing Add-on and reconciles credits to actions taken by Billing Add-on to secure refund credits on your shipping accounts. Each credit is analyzed and reconciled using automation processes that are fast and accurate. The information below details how the claim verification works.

Types of claims verified

Billing Add-on tracks all money back guarantee claims that are submitted by the claim submission service and verifies approved claims are credited back to shipping accounts, as credits on a future invoice or as refunds to the credit card on file with FedEx® or UPS®. Money back guarantees claims that are not submitted by Billing Add-on’s claim submission service are not tracked through the verification service.

Billing Add-on tracks the shipping labels voided by the shipment voiding service and verifies successful voids are credited back to shipping accounts, as credits on a future invoice or as refunds to the credit card on file with FedEx® or UPS®. Shipping labels voided by the shipper are tracked through the verification service, and reported as cancelled within the Billing Add-on application.

Billing Add-on tracks the notifications sent to third-party shippers for unused shipping labels and verifies successful voids are credited back to shipping accounts, as credits on a future invoice or as refunds to the credit card on file with FedEx® or UPS®. Shipping labels voided by third-parties that are not included within the unused shipping label notification feature in Billing Add-on are not tracked through the verification service.

Billing Add-on provides an industry leading claim verification service that tracks all auditing activities and reconciles each refund credit to actions taken by Billing Add-on to secure that refund credit.

Claim verification methodology

The credit verification methodology used by Billing Add-on creates accuracy in reporting and assurance in billing.

The credits section within FedEx® and UPS® invoices is processed and reconciled to shipments and auditing activities performed by Billing Add-on to secure each refund. Billing Add-on only collects service fees on refund credits secured by Billing Add-on. Better software is the driver of this industry-leading billing service.

New shipping accounts

The cut-off date for refund claims is specific to the type of refund claim request submitted. Late package money back guarantee claims, for example, are 15 days for both FedEx® and UPS®. Whereas other refund claim request types are longer. Upon registration, Billing Add-on will audit historical shipments according to the cut-off dates for each reason why money back guarantees are delivered and file claims on those shipments when a possibility for a refund credit exists.

Claim verification reporting

Claims submitted for money back guarantees are documented through the Billing Add-on application. Specifics on each money back guarantee claim submitted are provided on the detail view for a shipment.

Next steps

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