The Billing Add-on Shipment auditing and automated communication platform supports DHL Express® accounts for customers throughout the world. The information below is intended to provide an overview of the integration between Billing Add-on and DHL Express®, and provide directions on getting started with signing up for the service.
Overview of the DHL® refund process
Billing Add-on performs a comprehensive shipment audit and recovery service within your DHL® account to identify all refunds available. After Billing Add-on signup, our intuitive technology sends a request to DHL® to allow access to retrieve recent invoices and download them into the Billing Add-on database to begin assessing the accuracy of each individual charge that is billed to a shipment. The disputes are handled automatically with the required critical information to return the refund to your business. Claims are automatically submitted to DHL® on your behalf without having to lift a finger. Shipments are eligible for a refund when delivered late, overcharged, invalid accessorial fees, billing mistakes or dimensional weight errors. DHL® reviews the claim and the circumstances as to why the claim was submitted, and then reports back with the result of the review. The resulting refunds are posted to the shipping accounts and applied to shipping invoices in the form of credits. Billing Add-on monitors these events and reports back on every part of the process in an easy to understand report that is delivered once per week to your email address listed within your customer account. We verify every single refund and follow-up with DHL® if needed. Dollars are delivered back to your business weekly.
Get the refunds you deserve
Hundreds of businesses use Billing Add-on to collect automatic savings on DHL Express.
The DHL Express® service types available for refunds
All domestic DHL® services are eligible for refund on billing mistakes.
DHL® Domestic Services:
- DHL Sameday Sprintline
- DHL Express 9:00 Domestic
- DHL Express 10:30 Domestic
- DHL Express 12:00 Domestic
- DHL Express 18:00 Domestic
- DHL Express Easy
DHL Export Services®
- DHL Sameday Jetline
- DHL Sameday Sprintline
- DHL Express Worldwide
- DHL Express Envelope
- DHL Express Easy
- DHL Globalmail Business
DHL Import Services®
- DHL Sameday Jetline
- DHL Sameday Sprintline
- DHL Express 9:00 Import
- DHL Express 10:30 Import
- DHL Express 12:00 Import
- DHL Worldwide Import
Getting started requirements
For Billing Add-on to perform shipment auditing on your DHL Express® account, a few options must be enabled on your account. DHL® customer service is great and can help you with any and all of the topics listed below
Single-Sign On
Single-Sign On (“SSO”) is a feature that is available to all DHL Express® accounts newly created within the past few years. Older accounts can opt for this feature.
Online billing
Viewing recent invoices, filing disputes against overbilled shipments and verifying the refunds delivered are all part of the shipment auditing process. This feature is an opt-in feature available to all users with SSO enabled.
Exceptions on Late Delivery
International
Customs and duty may delay time-sensitive shipments preventing claims to be filed on service failure (e.g. late delivery)
Weight Limits
Heavy shipments require special handling that may delay the transit time.
Weather Delays
Delayed flights and unsafe driving conditions delays shipments.
Billing Add-on offers comprehensive services to fit shippers of all sizes
Automatic parcel audit
Spell check for your shipping accounts
Billing Add-on performs a robust audit on each shipment, assessing each individual charge that is billed to a shipment to ensure accuracy. The disputes are handled automatically with the required critical information to return the refund to your business. The resulting refunds are posted to the shipping accounts and applied to shipping invoices in the form of credits.
Transportation analytics
Data to drive business decisions
Detailed reports give quick, actionable insights. Analyze trends and expense drivers like fuel surcharges, accessorials, zones and weight classes using intuitive reports. Get line-of-sight into DHL services by reviewing performance metrics. Leveraging data as a powerful, business-growing tool will result in increased revenue.
Carrier agreement optimization
Billing Add-on negotiates complicated carrier contracts
Billing Add-on leverages valuable data and shipment industry proficiency to expertly negotiate DHL® contracts for the most successful rates. Typically, businesses are missing out on 10-20% of savings annually that could be secured when involving Billing Add-on in the contract negotiation process. Billing Add-on carrier agreement optimization will either save you money or guarantee you have the best possible contract.
Filing lost and damage claims
Comprehensive management of lost and damage claims
When a shipment is lost or damaged, Billing Add-on automatically sees the issue and takes the necessary actions to secure a refund for the value of the contents of the DHL® shipment. Saving you time and money. This award-winning tool is used by some of the largest shippers in the world to recover savings on lost and damaged shipments automatically.
How your DHL Express® account is used at Billing Add-on
Your login information for DHL® is used to access the information required to perform shipment auditing. Your credentials, the shipments within your account and information related to these shipments is confidential. We will never use or share your information in anyway that violates our privacy policy.
Instant audit of potential savings
Want to know how much your business is overpaying for shipping? Get an instant audit to see savings potential on your recent shipping invoices.
