Either the shipper or receiver of the package can contact UPS® to report the package as damaged or lost. However, if a claim is issued or not approved, the shipper is the one who is notified. Because the shipper is the main recipient of notifications, UPS® does encourage the shipper to report the package as lost or damaged.
Billing Add-on acts on your behalf to file lost and damaged claims without interrupting your workflow. Billing Add-on automates the entire process and performs all necessary actions to recover savings according to best practices and the rules specific to your business. All major carriers are supported.
Next steps
- Read how to enable lost and damaged service
