Billing Add-on diligently tracks and monitors all shipment dispute activity on your behalf. The intent of this article is to outline the different methods to manage FedEx® billing notifications.
Pro tip
These FedEx® notifications do not need to be forwarded to Billing Add-on, as all related information is viewable online. You can safely ignore dispute emails sent via FedEx®.
Disable all notifications in FedEx® account
FedEx® email notifications can be turned off following these quick steps.
- Log in to FedEx® Billing Online with username and password.
- Tap Manage Account Settings under My Options tab.
- Under Edit Preferences for the selected account uncheck the I want to receive notification emails for this account box.
- Tap submit change button.
Create an inbox filter for FedEx® emails
Inbox filters run continuously and automatically in the background once put in place. No extra work is needed to manage. This is a good option if you still want to receive the emails, but prefer them to go in a designated folder within Gmail or Outlook.
Gmail filter
You can manage your incoming emails using the filters Gmail provides.
Use a specific FedEx® email to create a filter.
- Open Gmail on a desktop.
- Check the box next to the email you want.
- Tap More.
- Tap filter messages like these.
- Enter your specific filter criteria.
Outlook filter
Use a specific email to create a filter.
- In your Outlook inbox, select the message you want to create a rule for
- On the Home tab, in the Move group, select Rules.
- Do one of the following:
- Select a suggested rule, choose a destination folder, and then select OK to complete the assignment of the rule.
- Select Create Rule and go to the next step.
- In the Create Rule dialog box, under When I get email with all of the selected conditions, select none or one or more of the checkboxes.
- Under Do the following, select the check boxes for the action you want the rule to perform when the required conditions are met.
- Select the Move the item folder check box.
- Do one of the following:
- Choose Select Folder and pick a folder that already exists.
- Choose New to create a folder.
- Choose OK.
- In the notification box, do one of the following.
- Select OK.
- Select the Run this rule now on messages already in the current folder check box, and then choose OK.
