It is possible to report a package as lost or damaged when delivered to an international location. However, UPS® has restrictions on using the online system to file a claim for international shipments.
Billing Add-on is able to file lost and damaged claims for shipments traveling to an international location. Billing Add-on performs all the necessary steps to file a lost or damaged claim and completes any required follow-up actions. The Billing Add-on lost and damaged claims management service is designed to handle even the most complex requirements. Billing Add-on manages the hassle of filing lost and damaged claims and sending all pertinent documents to UPS® on the shipper’s behalf.
Declared value
Keep in mind that UPS® automatically protects each domestic package and international shipment against loss or damage up to a value of $100 USD without a declaration of value. If the value of the contents exceeds $100 USD then a higher declaration of value should be made.
