New customer? See your overspend
Analysis and report that details the overspend on recent shipping invoices. No credit card or software download required
New customer tip
Multiple weeks of invoices will be collected when your Billing Add-on account is first created. This ensures that all potential refunds are captured within your shipping accounts.
The auditing service built into Billing Add-on collects historical invoices as far back as the window of time available to file disputes and claims. The intent of this article is to define the standards and exceptions specific filing claims on historical shipments when a new customer account is first created.
FedEx® recovery window
The historical two weeks of shipments posted to the shipping account(s).
UPS® recovery window
The historical twenty-four weeks (6 months) of shipments posted to the shipping account(s). The six months relate to namely manifested, unvoided shipments. All other opportunities for recovery are limited to the trailing two weeks of shipments posted to the shipping account(s).
DHL® recovery window
The historical two weeks of shipments posted to the shipping account(s).
Exceptions
Previous auditing activities
In the case that claims were previously filed on historical shipments, albeit through a professional shipment auditing firm or through internal processes, historical shipments can be filtered from claim filing services. This is done upon request. Additional topics within this knowledge base related to making the switch from another auditor to Billing Add-on define the steps to request that claims are filed on shipments where claims were previously filed.
Online billing not enabled
Some carriers don’t provide historical shipping and invoice data online. This relates specifically to customers, who recently enabled online billing features within their shipping accounts. In some cases, no historical data is available, and thus no auditing or claim filing is possible, again due to the limitations within the online billing center.
