One customer recently asked, “Is there a way I can tell if we really did get the credits from FedEx® and UPS® that are on the bill sent by Billing Add-on?” This article will explain how to verify these credits.
Verify the credits from FedEx® and UPS® on your Billing Add-on invoice
Billing Add-on provides proof of every refund secured. A screenshot is taken within the FedEx® and/or UPS® online billing center that showcases the details of each refund, including the refund amount. Every credit is reconciled and proof of the actions taken by Billing Add-on to get any given credit is readily available. These screenshots are shown within the Billing Add-on app on the shipment detail view for any given shipment.
Invoicing is done only on the credits reconciled to action taken by Billing Add-on to secure those refunds.
Service fees are only applied to refund credits that have been applied to your account, by way of credits to an open invoice, or otherwise. A log of all events is also found in the shipment detail view for any given shipment. In addition, there’s a Refund Credit export template available within the Reporting Dashboard located inside of your Billing Add-on account.
