UPS® charges for every single shipping label generated. So, if you, or a third-party shipper, don’t use or void the shipping label, a charge will be incurred. Even the most efficient operations end up having unused shipping labels. This article will explain how Billing Add-on voids and reports on shipping labels that go unused.
How Billing Add-on voids unused shipping labels
Billing Add-on tracks and monitors every UPS® label.
Shipping labels created on a UPS® account are automatically tracked by Billing Add-on’s manifest tracking service.
When a shipping label is 30 days old, Billing Add-on‘s shipment voiding service takes action and submits billing adjustments on unused shipping labels with UPS® in the exact format required to get disputes processed faster. Unused shipping labels are at risk of being billed to your UPS account and this built-in service eliminates those forgotten, extra or unused shipping labels.
Billing Add-on will only bill a service fee for a split of the savings once the void request is processed and the requested refund is added to the UPS® account in the form of a credit applied to an invoice.
Billing Add-on tracks the refund credits as they’re delivered back to the shipping account. These refund credits are delivered one of two ways:
- A credit on a future invoice.
- A refund to credit card on file with UPS®.
Once a credit is delivered, Billing Add-on notes the amount credited and generates reports on the savings delivered.
Void shipment reporting
Unused shipping labels are reported within Billing Add-on system. Dashboard views showcase the number of unused shipping labels tracked and voided. Consolidated reports are available for all UPS® accounts. Account specific reports are available within each UPS® account managed within Billing Add-on for a customer’s account. Refund credits related to unused shipping labels are detailed in the email digest that is sent weekly to customers.
Shipment details are available within Billing Add-on system.
Reporting includes a timeline of auditing activities, the real-time status of a shipment, screenshots taken within your UPS® account to provide proof of auditing actions taken, and any refund credits related to a given shipment.
