FedEx®
To make the claim process as quick as possible, FedEx® may suggest uploading supporting documentation for the claim as soon as you get it. If filing the claim manually, you can Add To A Claim using the FedEx® online service. You will then be directed to drag and drop documents from your computer to your open claim.
Tip for FedEx® claims: Documentation is not required for claims with declared values of less than $100.
Documents to support FedEx® lost or damaged claim
Supporting documents can include:
- Scan of FedEx® US Airbill, FedEx® Ship Manager® printout, and/or FedEx® Ground Pickup Record
- Photos of package and damaged contents (if applicable)
- Serial number(s) of damaged or lost merchandise
- Proof-of-value documentation, such as:
- Copy of original invoice from vendor/supplier
- Copy of retail invoice/receipt
- Final confirmation screen of an online order with proof of payment
- Itemized repair invoice or statement of non-repair
- Appraisal(s) – Expense statement
Billing Add-on prepares all of these documents in a claim submission that’s sent to the carrier automatically. All claims are filed according to best practices and tracked throughout the lifecycle of the claims management process. For the majority of customers, no action is required on your end to successfully file lost and damaged claims through the Billing Add-on service.
UPS®
To make the claim process as quick as possible, UPS® suggests a customer processes a claim as quickly as possible. This includes the completion of required supporting documentation.
Documents to support UPS® lost or damaged claim
Supporting documents required include:
- Merchandise Description: Be as specific as possible when providing merchandise descriptions, including but not limited to, product name, brand name, serial numbers, size, color, and quantity.
- Photos of package and damaged contents (if applicable).
- Proof-of-value documentation, such as:
- Either the original invoice or a photocopy, exact copy, or extract of, a certification of prices or costs.
- Evidence of payment of the shipping and any declared value charges.
Billing Add-on prepares all of these documents in a claim submission that’s sent to the carrier automatically. All claims are filed according to best practices and tracked throughout the lifecycle of the claims management process. For the majority of customers, no action is required on your end to successfully file lost and damaged claims through the Billing Add-on service.
