Need help navigating to the edit shipping account page?
Check out the Enable lost and damage service article within this Billing Add-on help center.
UPS®
The settings listed below are intended to provide guidance to Billing Add-on customers in configuring lost and damage claims for a UPS® account within the Billing Add-on customer dashboard. The options detailed below are available within the Edit shipping account page, on the Lost and damage service section.
Template / Default options for UPS.com shippers:
- Enabled. Y (Auto)
This ensures that claims are filed automatically. - Include service failures. N
Late shipments are excluded from filing.
Claims will be submitted on lost and damaged shipments only. - Claim type. UPS.com
Do you work with UPS® Capital on insurance claims? Refer to the UPS® Capital template defined within this help center. - Product name. Specific to your business
Enter the name of the product you ship the most.
Tip: Be specific by choosing the name of a single product
Tip: Use the same name defined on your customer invoice. Example: Dress
Example: Fresh flower
Example: Control board – ABS481 - Product description. Specific to your business
Tell us a bit more about the Product. Example: Black maxi dress, size S
Example: Two dozen cut roses
Example: GPS, Wifi enabled version - Product quantity. Specific to your business
Provide the quantity of the product included in typical order.
Note: This will be used to create each line item on the documents generated. Example: 1
Example: 2
Example: 16 - Product price. Specific to your business
Provide the list price ofthe product included in typical order.
Note: This will be used to create each line item on the documents generated. Example: $49.00
Example: $56.99
Example: $120.00 - Claim valuation methodology. Fixed valuation methodology
This determines how the total of the claim is calculated. - Claim amount. $100
This implies a $100 claim amount on each claim submitted. - Comments/explanation. Blank
Comments are reserved for perishable shippers.
FedEx®
The settings listed below are intended to provide guidance to Billing Add-on customers in configuring lost and damage claims for FedEx® within the Billing Add-on customer dashboard. The options detailed below are available within the Edit shipping account page, on the Lost and damage service section.
Template / Default options for FedEx® shippers:
- Enabled. Y (Auto)
This ensures that claims are filed automatically. - Include service failures. N
Late shipments are excluded from filing.
Claims will be submitted on lost and damaged shipments only. - Claim type. Fedex.com
Claims are submitted through your FedEx.com account. - Product name. Specific to your business
Enter the name of the product you ship the most.
Tip: Be specific by choosing the name of a single product
Tip: Use the same name defined on your customer invoice. Example: Bracelet
Example: Baseball glove
Example: 100938746 - Product description. Specific to your business
Provide details about this particular product. Example: 14k Gold double clasp
Example: 14 inch, cowhide leather
Example: Fresh herbs from Mexico - Product quantity. Specific to your business
Provide the quantity of the product included in typical order.
Note: This will be used to create each line item on the documents generated. Example: 2
Example: 1
Example: 13 - Product price. Specific to your business
Provide the list price ofthe product included in typical order.
Note: This will be used to create each line item on the documents generated. Example: $129.00
Example: $50.98
Example: $4.21 - Claim valuation methodology. Fixed valuation methodology
This determines how the total of the claim is calculated. - Claim amount. $100
This implies a $100 claim amount on each claim submitted. - Comments/explanation. Blank
Comments are reserved for perishable shippers.
DHL®
Need help navigating to the edit shipping account page?
Check out the Enable lost and damage service article within this Billing Add-on help center.
The settings listed below are intended to provide guidance to Billing Add-on customers in configuring lost and damage claims for DHL® express automatically, within the Billing Add-on customer dashboard. The options detailed below are available within the Edit shipping account page, on the Lost and damage service section.
Template / Default options for DHL®:
- Enabled. Y (Auto)
This ensures that claims are filed automatically. - Include service failures. Y
Note: mark as N when no time-sensitivity exists for typical shipments.
Note: mark as Y for time-sensitive, perishable shipments. Claims will be submitted on any shipment not delivered on the scheduled delivery date.
Examples of time-sensitive perishable shipments:
Example: Fresh produce
Example: Specialty foods
Example: Live tissue samples
Exclusions for time-sensitive perishable shipments:
Hazardous materials
Oversized shipments - Claim type. DHL® Express (most common)
Claims are submitted through your DHL® express account. - Product name. Specific to your business
Enter the name of the product you ship the most.
Tip: Be specific by choosing the name of a single product
Tip: Use the same name defined on your customer invoice.
Examples:
Example: Basil
Example: Parmesan cheese
Example: Biopsy - Product description. Specific to your business
Tell us a bit more about the Product.
Examples:
Example: cold pack container
Example: 3 year aged, artesian
Example: small sample size - Product quantity. Specific to your business
Provide the quantity of the product included in typical order.
Note: This will be used to create each line item on the documents generated.
Examples:
Example: 30
Example: 7
Example: 1 - Product price. Specific to your business
Provide the list price of the product included in typical order.
Note: This will be used to create each line item on the documents generated.
Examples:
Example: $4.52
Example: $19.99
Example: $624.00 - Claim valuation methodology. Fixed valuation methodology
This determines how the total of the claim is calculated.
Note: Alternate claim valuation methodologies require input from Billing Add-on. Please contact customer service for more info.
Alternate types of claim valuation methodology:
Weight-based valuations
Reference field mapping for box size
Reference field mapping for sku
Shipping method type mapping
Ship from location mapping
Ship to location mappingCommon policies requiring alternate valuation models:
High-Value Goods: Parcel Pro™
UPS® Capital Elite™ for Vintners - Claim amount. $100
This implies a $100 claim amount on each claim submitted. - Comments/explanation. Merchandise destroyed
Comments are used on the claim form to help UPS® Capital see the reason for which a claim is filed.
