The auditing and claim filings services built into Billing Add-on are designed to comprehensively manage the process of getting refunds and credits from damaged, late and over-billed shipments.
There are times, however, when your team must interact with the shipping company customer service team regarding a shipment, and a courtesy refund was granted by the carrier from this interaction. This guide showcases how to notify Billing Add-on of this interaction, so that further action is taken on a shipment.
Complete the form above
No auditing, claim or dispute filing actions are performed
By completing the steps above in the form, no action is taken by our team for the tracking number(s) that you provide, and no service fees will be applied to your account for these shipments.
Additional questions?
- Login to Your account.
- Tap Contact us on the left sidebar.
- Complete the Form on the page.
- List the Tracking number(s) in the description field.
- On the shipment details page, find the Dispute activity table.
- Tap the Send button.
Notes related to this topic
- Repudiation requests are processed daily. An email confirming the request will be sent to the address associated with your account.
- If the email address provided is different than the primary email address associated with your account, then additional verification may be required in order to process the request.
- Similar request can be made by phone or email. Providing great customer service is part of our having the best shipment auditing platform available.
