The intent of this article is to guide you through the process to request invoice adjustments in the instance that a refund is incorrectly split with Billing Add-on.
Steps to make invoice adjustments
- Go to Invoice Adjustment Form
- Enter tracking number or shipment ID in the empty field
- Enter your name
- Enter any relevant notes in field
- Tap Submit
It’s important to note that some shipments may not be found in the system immediately. This is due to the fact that those such shipments haven’t yet been invoiced by the carrier. Action will be taken on these by Billing Add-on once the shipments are invoiced and visible inside the application.
